Please note that in order to be able to make a call using our Just Phone Account service, and experience the massive savings in call costs, you must first Open an Account, unless you already have one.

HOW TO MAKE A CALL USING YOUR CALLING ACCOUNT

STEP 1 Dial the Access number you were given in your welcome email when you first opened your account. This is usually an 0800 number, but can also be an 0208 or 0845 number. In some cases we may have given you the access number and other information over the phone or by post.

STEP 2 If you are dialling from a telephone number which we have registered (CLI'd), then the prompt will be "please enter the number you wish to dial".

STEP 3 Dial the phone number you are calling, starting with the 00, country code and full area code, followed by the number.

WHEN USING AN UNREGISTERED TOUCHTONE PHONE

STEP 1 As above.

STEP 2 The prompt will be "please enter your account number". Please enter your 6 digit account number.

STEP 3 The next prompt will be "please enter your PIN number". Please therefore enter the 4 digit PIN in your Account Welcome email which we sent you.

STEP 4 Dial the phone number you are calling, starting with the 00, country code and full area code, followed by the number.

REGISTERING YOUR PHONE - It's convenient and free!

When we register your number in our system, whether a Mobile or a Fixed line number, every time you dial the 0800 or 0208/0845 access number, the system recognises your number and bypasses the requirement to key in your account number and pin number. This process is known as Caller Line Identification (CLI). This makes it much easier and convenient to make a call.

We would normally register your number when opening your account for you, but we can do it at anytime. Just email us the number you want registered, or changed. You can add as many as 5 different numbers, e.g. home, mobile, office, etc.

Please note that if you have asked your provider to set CLI off, or set up your mobile to withhold sending out your number, then CLI cannot work on your account.

FOLLOW ON CALLS

You can dial "##" and make a follow on call without having to re-access your account. We recommend that you restrict this to no more than 3 follow on calls per access.

SPEED DIALLING

If you dial one or more numbers regularly, we can set up short dial codes for you to make it even quicker and more convenient. Up to 9 speed dialls can be set up. Please access your account on-line and set up ypur speed dials or change them whenever you wish.